Shipping Information

Packaging and Delivery

All purchases are packed in poly white bags with the sender stated as Buy it all Online  and not Wigs Australia.  Credit Card charges will also appear as Buyit all Online,  this is done to ensure your privacy.  A tax invoice will accompany the parcel or be emailed to you.

Domestic Delivery

Our primary freight carrier for purchases inside Australia is Austpost Eparcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)

Delivery within Australia normally takes approximately one to three working days depending on the location and within the delivery network.

International Delivery

Wigs Australia uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email sales@wigsonline.com.  However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.

An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.

Wigs Australia has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.

Delivery via courier service normally takes 4 -7 working days with full traceability.

Shipping Costs

*We provide free shipping on all retail orders over $99 within Australia

Returns and Exchanges

Purchasing a wig over the Internet can be a little challenging. At Wigs Australia we realize this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.

Exchanges

Should you wish to exchange your wig, Wigs Australia will provide you with a 100% credit for the cost of the wig excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like to us to settle any price difference.

Returns

If you are not 100% satisfied with the style or colour of your wig and require a refund, Wigs Online provide a 85% refund on the purchase cost of the wig, excluding postage.

Special Orders

In case you are looking for a particular piece that you cannot find on our website, Wigs Australia may be able to specially order a piece for you. It may take up to three weeks depending on the manufacturer. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.

Wigs Australia will accept Returns and Exchanges for special orders, however they will incur a 30% restocking fee.

PLEASE NOTE

Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by Wigs Online may be returned to sender if they are not contactable or have not contacted Wigs Online prior to the returning the item to make other arrangements.

To Obtain a RA Number for a product return either email raw@wigsonline.com.au or contact Wigs Australia on 1300 971 868. A Returns Authority form can be downloaded HERE.

Return / Exchange requests should be made within 3 days of taking delivery.  From there normal delivery times for returns will be allowed based on your location and return method.

Wigs Online Return & Exchange Terms and Conditions:

Wigs Online will only accept Returns for items that are still in resalable condition and meet the following terms:

1.   Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging

2.   Items will not have been worn except for the purpose of determining its suitability.  Hence items should not have a worn smell.. e.g. Perfume, Smoke etc..

3.   Items must have all Labels still attached and all Tags included in the packaging

4.   Items must not be damaged or altered in anyway.

5.  Accessories  and all Items Purchased from the Clearance items / Specials Section are non returnable.

Privacy

Wigs Australia respects and protects the privacy of its users. Information is only used for processing your order and communicating with you if necessary during the process and for emailing of special offers and promotions. All contact information is safely and securely stored, however credit card details are NOT recorded or stored by Wigs Online