P O Box 4220
Phone: 1300 971 868
Intl: +613 9095 8865
Frequently Asked Questions
Please read our FAQ’s before sending us a message.
All purchases are packed in poly white bags with the sender stated as Buy it all Online and not Wigs Australia. Credit Card charges will also appear as Buy it all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.
Our primary freight carrier for purchases inside Australia is Auspost eParcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. Delivery within Australia normally takes approximately 2 to 5 working days.
Wigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to P O Boxes. All deliveries via Courier require a signature on delivery.
Wigs Australia has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver. Delivery via courier service normally takes 4 -7 working days.
Purchasing a wig over the Internet can be a little challenging. At Wigs Australia we realise this and try to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.
Should you wish to exchange your wig, Wigs Australia will provide you with a 100% credit for the cost of the wig excluding postage.
We are happy to provide a refund if you are not 100% satisfied with the style or colour of your wig. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds are exclusive of postage fees and any payment transaction fees (transaction fees vary between 2% and 8% depending on the payment gateway).
* Due to heavily discounted prices by competitors, we do not provide refunds on the Ellen Wille, Rene of Paris, Noriko, Amore and Orchid (formerly Revlon) Ranges, however we are happy to provide exchanges. This also applies to any item that is priced matched to other online prices.
PLEASE NOTE: An RA Number is required before you return an item. Please see our Returns Policy for a full explanation of the procedure.
Send us an email