Wigs Australia
P O Box 4220
Burwood East
Victoria 3151

Phone: 1300 971 868
Intl: +613 9095 8865
e: sales@wigsaustralia.com.au

Frequently Asked Questions

Please read our FAQ before sending us a message.

Common FAQ's

How are Orders Packaged and Shipped

All purchases are packed in poly white bags with the sender stated as Buy it all Online and not Wigs Australia. Credit Card charges will also appear as Buy it all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.

Domestic Delivery

Our primary freight carrier for purchases inside Australia is Auspost eParcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. Delivery within Australia normally takes approximately 1 to 3 working days.

International Delivery

Wigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to P O Boxes. All deliveries via Courier require a signature on delivery.

Wigs Australia has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver. Delivery via courier service normally takes 4 -7 working days.

What is Our Returns & Exchanges Policy

Purchasing a wig over the Internet can be a little challenging. At Wigs Australia we realise this and try to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.

Exchanges

Should you wish to exchange your wig, Wigs Australia will provide you with a 100% credit for the cost of the wig excluding postage.

Returns

We are happy to provide a refund if you are not 100% satisfied with the style or colour of your wig. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower (refunds exclude postage charges).

PLEASE NOTE: An RA Number is required before you return an item. Please see our Returns Policy for a full explanation of the procedure.

What Payment Methods Do We Offer

We accept the following forms of payment:

  1. Pay Pal (includes all major Credit Cards)
  2. Money Order
  3. Direct Deposit
  4. ZipPay - Conditions Apply
  5. Afterpay - Conditions Apply

Send us an email