Purchasing a wig over the Internet can be a little challenging. At Wigs Australia we realise this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.Exchanges
Should you wish to exchange your wig, Wigs Australia will provide you with a 100% credit for the cost of the wig excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like to us to settle any price difference.Returns
We are happy to provide a refund if you are not 100% satisfied with the style or colour of your wig and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds are exclusive of postage fees and any payment transaction fees (transaction fees vary between 2% and 8% depending on the payment gateway). The restocking fee is needed to help cover administrative and processing costs associated with returned items.* Due to heavily discounted prices by competitors, we do not provide refunds on the Ellen Wille, Rene of Paris, Noriko, Amore and Orchid (formerly Revlon) Ranges, however we are happy to provide exchanges. This also applies to any item that is priced matched to other online prices.Special Orders
In case you are looking for a particular piece that you cannot find on our website, Wigs Australia may be able to specially order a piece for you. It may take up to three weeks depending on the manufacturer. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.Wigs Australia will accept Returns and Exchanges for special orders, however they will incur a 30% restocking fee.PLEASE NOTE :
Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by Wigs Australia may be returned to sender if they are not contactable or have not contacted Wigs Australia prior to the returning the item to make other arrangements.To Obtain a RA Number for a product return, either email email@example.com
or contact Wigs Australia on 1300 971 868. A Returns Authority form can be downloaded HERE
.Return / Exchange requests should be made within 3 days of taking delivery. From there normal delivery times for returns will be allowed based on your location and return method.Wigs Australia's Return & Exchange Terms and Conditions:
- Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging
- Items will not have been worn except for the purpose of determining its suitability. Items should not have a worn smell.. e.g. Perfume, Smoke etc..
- Items must have all Labels still attached and all Tags included in the packaging
- Items must not be damaged or altered in anyway.
- Accessories, Headwear, Eyelashes & Eyebrows, Care Products and all Sale Items are non returnable.
- Refunds are subject to restocking and payment facility fees - All Returns may be subject to restyling fees if needed.
- Return / Exchange requests should be made within 3 days of taking delivery.
- Items Returned without an RA number may be rejected or subject to additional processing fees.