Shipping & Returns
Packaging and Delivery
All purchases are packed in poly white bags with the sender stated as Buy it all Online and not Wigs Australia. Credit Card charges will also appear as Buy it all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.
Our primary freight carrier for purchases inside Australia is Austpost Eparcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)
Delivery within Australia normally takes approximately two to five working days depending on the location and within the delivery network.
Wigs Australia uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email firstname.lastname@example.org. However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.
An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.
Wigs Australia has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.
Delivery is via Express Courier Service and normally takes 4 -7 working days with full traceability.
|Destination||Cost of 1st Item||Additional items|
|Australia 1||$11 – $16.502||$0.00|
|Most Other Countries 2||$50.00||$10.00|
|Remote European Locations3||$75.00||$10.00|
1 We provide Free Standard Shipping on all retail orders over AUD$150 within Australia.
2 Express Shipping for Australian Orders can be selected during checkout for a small additional fee.
3 Some other Countries may incur higher charges. If your Country is not listed, please Contact Us and we will provide a quote.
Returns and Exchanges
Purchasing a wig over the Internet can be a little challenging. At Wigs Australia we realise this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.
Should you wish to exchange your wig, Wigs Australia will provide you with a 100% credit for the cost of the wig excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like to us to settle any price difference.
We are happy to provide a refund if you are not 100% satisfied with the style or colour of your wig and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds are exclusive of postage fees and any payment transaction fees (transaction fees vary between 2% and 8% depending on the payment gateway). The restocking fee is needed to help cover administrative and processing costs associated with returned items.
* Due to heavily discounted prices by competitors, we do not provide refunds on the Ellen Wille, Rene of Paris, Noriko, Amore and Orchid (formerly Revlon) Ranges, however we are happy to provide exchanges. This also applies to any item that is priced matched to other online prices.
In case you are looking for a particular piece that you cannot find on our website, Wigs Australia may be able to specially order a piece for you. It may take up to three weeks depending on the manufacturer. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.
Wigs Australia will accept Returns and Exchanges for special orders, however they will incur a 30% restocking fee.
PLEASE NOTE: Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by Wigs Australia may be returned to sender if they are not contactable or have not contacted Wigs Australia prior to the returning the item to make other arrangements.
Return / Exchange requests should be made within 3 days of taking delivery. From there, normal delivery times for returns will be allowed based on your location and return method.
Wigs Australia Return & Exchange Terms and Conditions:
Wigs Australia will only accept Returns for items that are still in resalable condition and meet the following terms:
1. Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging e.g. Boxes or Bags.
2. Items will not have been worn except for the purpose of determining its suitability. Items should not have a worn smell.. e.g. Perfume, Smoke etc..
3. Items must have all Labels still attached and all Tags included in the packaging
4. Items must not be damaged or altered in anyway.
5. Accessories, Care Products, Eyebrows, Eyelashes and all Items Purchased on Clearance/Sale are non returnable.